Terms & Conditions

Effective November 2025

Estimated reading time: 15 to 20 minutes

By booking a service with us, whether by phone, email, in person, or electronically, or by leaving your vehicle at our premises, authorising work verbally or in writing, or signing a job card, you confirm that you have read, understood, and accepted these Terms and Conditions. This forms a binding agreement between you (the Client) and ProTouch Car Care (ProTouch, we, us).

1. About ProTouch

ProTouch Car Care is a sole proprietorship owned and operated by Qiyaamudien Adams, based at 125 Rouxton Road, Lansdowne, 7780, Cape Town.

We have been in the industry since 2006 and hold professional certifications across multiple leading brands in the automotive detailing and protection industry. For a current list of our certifications and training, please visit protouch.co.za/about.

Our expertise covers the full spectrum of automotive care, including valeting and cleaning, paint enhancement, buffing, polishing and paint correction, paint protection film, leather restoration, and paint repairs.

Every service we carry out is backed by hands-on experience, ongoing training, and a genuine commitment to doing the job properly.

2. Vehicle Handling & Storage

While your vehicle is in our care, it may be driven short distances for repositioning purposes only, parked indoors or outdoors, and worked on as required by your selected service. We handle every vehicle with the greatest professional care. That said, any time a vehicle is in motion or being worked on, there is a degree of risk that cannot be entirely eliminated.

2.1 Our Premises

Our services are primarily carried out at our home based detailing studio and workshop at 125 Rouxton Road, Lansdowne, Cape Town.

2.2 Mobile Services

Where a mobile service is agreed upon, the client accepts that working conditions are outside our control and indemnifies ProTouch against any risks or outcomes directly attributable to those conditions, including but not limited to environmental factors, lighting limitations, drainage, and access constraints. Standard terms and liability provisions remain in force.

2.3 Road Use

When you leave your vehicle with us, you confirm that it is roadworthy, licensed, and insured. We will not be held responsible for any pre-existing mechanical faults or breakdowns that occur during necessary operational movement.

2.4 Insurance

Our business insurance provides limited cover and does not extend to the full value of client vehicles. Clients are required to maintain comprehensive vehicle insurance for the duration of any service. Our business insurance does not replace or supplement the client’s own cover, and clients are strongly advised to notify their insurer before leaving their vehicle with us. ProTouch remains liable in cases of gross negligence or wilful misconduct.

3. Inherent Service Risks

When a vehicle comes in for any kind of professional service, there is always a possibility that the work will uncover something that was not visible before. A dirty car hides a lot. So does old paint, worn trim, or a vehicle that has had previous repairs. Not everything can be anticipated, and some conditions only become apparent once work has begun. There are also situations where working on a vehicle, however carefully, can affect components or surfaces that were already weakened, compromised, or unknown to either party. Our job is to work carefully and professionally, and to tell you what we find. The sections below explain what you can expect from each type of service, and where the boundaries of our responsibility lie.

Where a shortcoming does occur, the following applies to all detailing services in this section. All detailing services carry a 48-hour workmanship guarantee from the time of vehicle collection. If you believe a shortcoming in our work has occurred, notify us within that period. We will first confer with you electronically via WhatsApp or email, requesting photographic and video evidence to assess whether the concern falls within the scope of work that was carried out. Where this is confirmed, we will attend to the matter as soon as possible. The guarantee covers rework only and does not extend to refunds, discounts, or any form of compensation for loss, and applies only to shortcomings directly attributable to our work.

3.1 Detailing & Cleaning

Thorough cleaning, interior or exterior, can sometimes bring hidden conditions to light. These may include fine scratches, stone chips, thinning paint, corrosion, or prior repairs that were obscured by dirt or surface contamination. Interior cleaning may also uncover sensitive electronics, wiring, or sensors that are concealed beneath carpets, seat bases, or panels.

Before any cleaning begins, we record a walkaround video of your vehicle to document its condition at intake. A second inspection is carried out after washing, which often allows us to see the true condition of the paintwork and bodywork clearly for the first time. Any issues identified at either stage will be communicated to you. These recordings form part of our service record and are an accurate reflection of your vehicle’s condition before and during our work.

While we carry out these inspections with care, they are conducted under normal working conditions and may not identify every pre-existing condition. We cannot guarantee that all conditions will be visible at the time of inspection.

3.1.1 Roof Linings and Sunroof Blinds

Roof linings and sunroof blinds require particular care. These components are often fragile by construction and can be sensitive to moisture, cleaning agents, and physical contact. Where cleaning of a roof lining or sunroof blind is requested, this is carried out at the vehicle owner’s risk. We will take every precaution but we cannot be held responsible for pre-existing fragility or deterioration that becomes apparent during the cleaning process.

3.2 Polishing & Paint Correction

Paint correction involves removing a micro-thin layer of clear coat to eliminate scratches, swirl marks, and oxidation. Paint is only a few microns thick and this work requires precision and experience.

Before any correction work is carried out, we offer a free pre-inspection where a test spot can be performed so the client can see the expected result before committing. A further test spot is carried out at the start of the booking after a thorough inspection, and the outcome is confirmed with the client before full correction proceeds.

Paint thickness readings are available as an optional extra. These guide our approach and help identify areas of concern but do not guarantee results.

In some cases, correction may expose a burn through, a strike through, or a blending line from a previous respray that was not detectable during inspection, even with care and experience. Where a previous respray was blended exceptionally well, it may only become apparent once correction begins. These are inherent risks of paint correction work and are not workmanship shortcomings.

If a strike through occurs as a result of gross negligence or wilful misconduct on our part, we will repair it ourselves at no charge. We will not fund or reimburse repairs carried out by a third party.

3.3 Paint Repairs & Component Handling

Paint repair work carries risks that are specific to the trade and separate from general detailing services.

3.3.1 Rust and Corrosion

Surface rust is generally treatable and falls within the scope of our repair work. Deep or structural rust is a different matter. We are not specialists in structural rust remediation, and where this is identified during work, we will stop and advise you before proceeding. Depending on the extent, we will either refer you to a specialist or bring one in to handle that specific aspect of the work. Deep rust that reappears after a repair is not a workmanship shortcoming, as it is a structural condition that falls outside the boundaries of standard paint repair work.

3.3.2 Paint Matching

Every effort is made to match the paint colour, formula, and finish of the repaired area as accurately as possible. Whether or not blending is included in a repair is discussed with the client during assessment and reflected in the quote before any work begins. Where blending was not part of the agreed and quoted scope, a colour difference between the repaired panel and surrounding panels is to be expected and is not a workmanship shortcoming. On aged, sun-affected, or previously repaired paintwork, even a blended repair carries no guarantee of a perfect match.

3.3.3 Prior Repairs and Substrate Condition

Where a vehicle has had previous repairs, the quality of those repairs affects the outcome of any new work carried out over them. We are not responsible for the failure of repairs that were built on inadequate or compromised previous work that was not visible or disclosed at intake.

3.3.4 Component Handling

Removing trims, seals, bumpers, or badges may reveal corrosion, weakened adhesives, or brittle components beneath. Underlying issues of this nature are not something we can anticipate, and where they arise they will be assessed and quoted for accordingly. Some manufacturer parts are designed to be single-use and cannot be reattached once removed. In such cases, the cost of replacement is the client’s responsibility.

3.3.5 Workmanship Guarantee

Our paint repair work carries a 30-day workmanship guarantee. If you believe a shortcoming in our work has occurred, notify us within that period. We will first confer with you electronically via WhatsApp or email, requesting photographic and video evidence to assess whether the concern falls within the scope of work that was carried out. Where the nature of the concern requires it, an in-person inspection will be arranged before any decision is made. Where a shortcoming is confirmed and directly attributable to our work, we will correct it at no charge. The guarantee covers rework only and does not extend to refunds, discounts, or any form of compensation for loss. It does not apply to damage caused by external impact, environmental factors, rust beyond the agreed repair scope, paint variance on aged paintwork, or conditions that were pre-existing at the time of service. Claims made after 30 days fall outside this guarantee.

3.4 Paint Protection Film (PPF)

PPF is the best paint protection product but its performance and result depends on a number of factors, including the PPF materials used, condition of the surface it is applied to, the type of installation, and how it is cared for after application.

3.4.1 Installation Standard

Our installations are carried out to professional industry standards. The accepted standard for assessing PPF workmanship is a visual inspection from approximately 1.5 metres in natural daylight at a 90-degree angle to the surface. Minor imperfections that are not visible under these conditions are considered within normal industry tolerance and do not constitute a workmanship shortcoming.

3.4.2 Birefringence and Polarised Lenses

During installation, PPF is stretched and tensioned to conform to the contours of your vehicle. This introduces internal stress into the film, which is a normal and necessary part of the application process. When the film is viewed through polarised lenses, this stress can cause optical patterns to appear, including Birefringence which is also described as a rainbow effect, oil slick colours, or dark patches. This is a scientific phenomenon called birefringence and is a characteristic of all high-performance urethane films under tension. It is not visible to the naked eye under normal conditions and is not a workmanship shortcoming. No warranty claim will be considered on the basis of polarised lens distortion.

3.4.3 Environmental Contamination

PPF is never applied in a sterile environment. As per PPF industry standards and in line with our certifications and training, we carry out thorough cleaning of our workspace and decontamination of all surfaces before installation. Despite this, microscopic dust particles or lint may become trapped beneath the film. Any contamination that does not affect the adhesion or structural integrity of the film is considered within acceptable industry standards and does not constitute a workmanship shortcoming.

3.4.4 Pre-Cut Template Installations

Where a pre-cut kit is used, the film is precision cut using CAD software and a digital plotter before it arrives at our workshop. This eliminates the need for any blade work on your vehicle’s paint surface, which is one of the main advantages of this installation method.

Pre-cut templates are engineered with a margin of between 1mm and 3mm from the panel edge. This is a deliberate design feature that ensures long-term adhesion and reduces the risk of edge lifting over time. A narrow border or visible edge will be present on most panels as a result. This is not a misalignment or a fit issue. It is how the product is designed to perform.

On complex curves such as mirrors, air intakes, and valances, the template may include relief cuts or seams to allow the film to lie flat without excessive tension. These are determined by the template software and are necessary to prevent the film from failing or silvering at stress points.

Pre-cut kits are designed to cover the flat surface of each panel. Edges will not be wrapped or tucked unless this has been specifically agreed and noted on the work order. Over time, dust or wax residue may accumulate along exposed edges. This is normal wear and is not a workmanship shortcoming.

3.4.5 Bulk and Custom Hand-Cut Installations

Where a bulk or custom hand-cut installation is required because a pre-cut kit is not available or to achieve a tucked, edge-wrapped, full coverage appearance, manual trimming on the vehicle surface may be necessary. Our technicians are certified and trained and use proper techniques designed to avoid paint contact, but due to the nature of hand cutting and the varying hardness of PPF materials as well as that of paint, cutting, scoring or marking may occur. By selecting a bulk installation over a pre-cut kit, the client accepts this as an inherent trade-off for superior coverage.

3.4.6 Interior PPF Applications

Where PPF is applied to interior components such as centre consoles, infotainment screens, instrument clusters, screen surrounds, or trim panels, the nature of the work means the film is being applied in close proximity to electronic components, screens, and wiring that are built into the vehicle’s structure. We take every precaution to protect these components, including masking exposed areas and using absorbent materials to manage excess moisture or solution during the installation process. However, the proximity of electronics to the work area is an inherent risk that cannot be entirely eliminated. Interior PPF applications are carried out at the vehicle owner’s risk. ProTouch cannot be held responsible for any electronic or component issues that arise from this work where reasonable precautions were taken.

3.4.7 Pre-Existing Surface Conditions

Clear film acts as a magnifier. Rock chips, paint imperfections, fish eyes in the clear coat, and embedded contamination that were not clearly visible before application may become more prominent once the film is in place. We carry out a thorough inspection before any PPF application, and we also offer a pre-booking inspection for clients who want to assess their vehicle’s surface condition before committing. Regardless, ProTouch is not responsible for the appearance of pre-existing surface conditions that are revealed by the film.

3.4.8 Warranties

PPF installations carry two separate warranties. The manufacturer warranty covers the film itself against yellowing, cracking, or delamination and is subject to the manufacturer’s own terms. Our labour warranty covers workmanship for 6 months from the date of installation.

Our labour warranty covers lifting or peeling at the edges and air bubbles that have not dissipated within 30 days of installation. It does not cover contamination introduced after installation, damage from pressure washing, stone impact, chemical exposure, bird poo stains, petrol or diesel fuel stains, water spotting or mineral buildup aka scale, or wear and tear. Where a panel has previously been ceramic coated, repaired, or repainted, the unknown adhesion properties of that surface may affect film performance and the labour warranty on that panel may not apply.

Where a valid workmanship concern is confirmed, the remedy is at our discretion, typically involving trimming back the affected area, and is limited to the repair or replacement of the affected panel. We will not fund or reimburse work carried out by a third party.

3.4.9 Aftercare

Following our aftercare instructions carefully is the best way to protect your film and maintain your warranty coverage. Failure to do so may affect your warranty. Full aftercare guidance is provided at the time of installation and is available on our website. You are also welcome to contact us directly for support at any time.

3.5 Chemical & Substrate Sensitivity

Plastics, rubber, vinyl, or previously repaired surfaces can sometimes react in unexpected ways to cleaning agents or protective products. This may reveal conditions that were already present, such as leather or vinyl re-dyes fading or lifting, colour wearing away on aged leather or vinyl, and plastics taking on a grey or dull appearance. We apply professional judgement and product knowledge throughout, but we cannot always predict how a compromised surface will respond. Where a service reveals a latent issue rather than causes one, ProTouch is not liable.

3.6 Hidden Components

Modern vehicles contain many components that are concealed within their structure, under carpets, behind interior panels, within engine bays, inside door jambs, beneath boot liners, and in other enclosed areas. These components are often impossible to identify or access without disassembling the vehicle, which is not part of any detailing service.

Neither we nor the vehicle owner can always know what lies beneath a surface, or how a concealed component might respond during a service. This applies to electronic modules, wiring, sensors, seals, or any other parts that are not visible or accessible under normal working conditions.

If a hidden component is affected during a service and there was no reasonable way for us to have known it was there or that it was at risk, ProTouch cannot be held responsible. This is a shared and accepted risk that comes with professional automotive service work, and one that both parties acknowledge when a booking is made.

3.7 Ceramic Coatings

A ceramic coating is an investment in your vehicle and we make sure every client who books directly with us understands what they are getting before work begins. If your coating was purchased through a dealer or another party, the following still applies to you.

All coatings will give your paint a harder, protective layer that enhances gloss, UV resistance, chemical and thereby environmental and pollution resistance, and makes the coated surfaces cleaner for longer and easier to keep clean.
It will not stop stone chips, deep scratches, or physical damage. The scratch resistance and protection it offers is limited to the coating’s applied thickness and hardness, nothing more.
It is not a one-and-done solution. A coated car still needs to be washed regularly and looked after properly. Think of a coating as part of your maintenance routine, not the end of it.
Aftercare matters. Neglecting your coated vehicle or ignoring our aftercare guidance can degrade the coating and may affect your warranty.

3.7.1 Contamination

Ceramic coatings reduce the bonding of contaminants to your paint but they do not prevent contamination entirely. Water spotting, mineral deposits, scale, industrial fallout, tree sap, tar, and bird droppings are all examples of contamination that can bond to or etch into the coating surface over time. These are environmental and usage-related conditions and are not covered under any coating warranty. It is worth noting that higher grade coatings with greater thickness offer better resistance to acidic contamination such as bird droppings, reducing the risk of etching through to the paint beneath. Regardless of coating grade, prompt removal of all contaminants is the best way to protect your coating and keep it performing as intended.

3.7.2 Warranties

Coating warranties vary by product and not all coatings carry one. Where a warranty is specified, it is provided by the manufacturer of the product and not by ProTouch. Details of warranty coverage for each product are available on our website, pricelists, and quotations. In terms of application, high spots are the only issue that could arise directly from our work. These will be identified and corrected without quibble.

If you have a concern about your coating, we have a step by step process to assess what has happened and what needs to be done. Full details of how we handle coating concerns, aftercare, and warranty claims are available at protouch.co.za/ceramic-coating. Coating warranties are backed by the manufacturer of the product used on your vehicle. We will guide you through the warranty process where it applies.

4. Pre-Existing Conditions

We ask that you share anything you know about your vehicle’s history that may be relevant to the work being carried out. This could include accident or repair history, aftermarket modifications, known mechanical or electrical faults, areas of water ingress, or any other conditions you are aware of.

We understand that many vehicle owners are not mechanically minded and may not be aware of everything beneath the surface, and that is entirely reasonable. We simply ask that you share what you do know. The more we understand about your vehicle going in, the better we can plan our approach and manage expectations together.

Where relevant information was available but not shared with us, and was not identified through our intake process, including the job card or vehicle inspection, this may limit our liability should an issue arise.

5. Liability & Risk Allocation

ProTouch is not liable for the following:

Pre-existing defects or weaknesses in paint, panels, fabric, leather, plastic, glass, electronics, or mechanical components
Concealed or inaccessible components that were not visible or disclosed prior to work commencing
Theft, fire, flood, hail, wind, or other events beyond our control
Loss of or damage to personal belongings left in the vehicle
Indirect or consequential losses of any kind

Gross negligence or wilful misconduct on our part remains fully actionable.

Maximum Liability: Where liability is established, the total amount claimable from ProTouch cannot exceed the value of the service fee paid for the specific service in question. This is standard practice across the professional automotive service industry.

Where a workmanship guarantee applies, the sole remedy available to the client is rework of the relevant work, carried out by ProTouch after inspection and confirmation that the shortcoming is directly attributable to our work. No refund, discount, or compensation for loss will be offered in lieu of rework. The applicable guarantee period is 48 hours for detailing services and 30 days for paint repair work, as detailed in Sections 3 and 3.3 respectively.

6. Your Responsibilities as a Client

Before dropping your vehicle off, please remove all valuables and personal belongings. This includes paperwork, receipts, chargers, cables, sunglasses, and anything else of value or importance to you. If you have a subwoofer kindly remove it and if not remove it disconnect it for us. If we find anything in your car it will be bagged and placed in the boot or we would otherwise advise you. We are not responsible for any items left in the vehicle.

Please also make sure your vehicle arrives with sufficient fuel for the duration of the service, tyres in a roadworthy condition, a battery that holds charge, and no active oil or fluid leaks. If your vehicle arrives in a condition that requires additional cleaning or preparation beyond what was booked, the cost of that additional work will be for your account.

We also ask that you:

Maintain comprehensive insurance and notify your insurer that the vehicle will be in our care
Share any relevant history or known conditions about your vehicle at intake
Follow our aftercare instructions carefully. We are always available to assist if you have questions

Please collect your vehicle within 48 hours of being notified that it is ready. A storage fee of R200 per day applies beyond this period. If your vehicle requires additional cleaning or detailing as a result of being left with us longer than agreed, those fees will be charged at our standard maintenance rates, which are available on our website and pricelist. All outstanding storage and maintenance fees must be settled before the vehicle is released.

7. How to Submit a Concern

If you have a concern about work carried out during your service, please notify us within the applicable period. For detailing and general services, this is within 48 hours of collecting your vehicle. For paint repair work, this is within 30 days.

All concerns are assessed strictly within the terms set out in this document, particularly Sections 3, 4, and 5, which define the boundaries of our responsibility. Concerns raised outside the applicable periods, or which fall outside those boundaries, may not be considered.

All concerns must be submitted to [email protected] and must include clear photographic and video evidence. Notification via WhatsApp or email is acceptable. We will arrange an inspection before any decision is made.

Please note that in accordance with Section 5, the maximum amount claimable from ProTouch is limited to the service fee paid for the specific service to which the concern relates.

8. Payment

Payment is due in full upon completion of the service. No vehicle will be released until full payment has been received. This is standard business practice and applies without exception.

If a prior payment arrangement has been agreed in writing, those terms will apply.
Deposits paid for ceramic coatings, PPF, or special-order services are non-refundable in the event of a late cancellation (less than 24 hours notice) or if custom materials have already been ordered or prepared on your behalf.

9. Intellectual Property

Any photographs or videos taken of your vehicle during or after a service remain the property of ProTouch Car Care and may be used for portfolio, marketing, and training purposes. If you would prefer that your vehicle not be photographed, please notify us at the time of booking or at intake before work begins.

10. Privacy & POPIA

Any personal information you provide to us, including your name, contact details, and vehicle information, is collected and processed in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). We collect this information solely for the purposes of delivering our services, maintaining records, and communicating with you.

Your information is kept securely and will not be shared with any third party except where required by law or with your express consent.

11. Amendments & Governing Law

We reserve the right to update these Terms and Conditions from time to time. The current version will always be available on request. By continuing to use our services after any update, you accept the revised terms.

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the courts of the Western Cape.